Important Notice Regarding Taxes and Customs Fees

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We want to ensure complete transparency and clarity regarding potential taxes and customs fees that may apply to your order. As a responsible business, we strive to provide you with the best modest fashion pieces from our production centers in Dubai and Turkey. However, we must bring to your attention the possibility of taxes and customs charges that may arise in your country.

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Your Responsibility:

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When importing products, it is your responsibility as the recipient to be aware of and comply with your country's tax and customs policies. These charges, which may be levied by your local authorities, are beyond our control and are not included in your initial purchase from Kenza.

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Customs Holds:

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In some cases, your country's customs authorities may hold your products until the applicable taxes and customs fees are paid. This is a standard procedure and varies from country to country. We recommend familiarising yourself with your local regulations to ensure a smooth and timely delivery process.

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Setting Aside Funds:

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To avoid any unexpected delays or inconveniences, we encourage you to allocate sufficient funds to cover potential taxes and customs fees related to your order. Doing so will help ensure a seamless and hassle-free delivery experience.

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Our Commitment:

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While we are dedicated to crafting and delivering exceptional clothing to you, we want to emphasise that the determination and collection of taxes and customs fees are entirely the responsibility of the recipient. We do not assume any liability or responsibility for taxes or customs charges incurred on your order.

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Thank you for your understanding and cooperation. We greatly value your trust in Kenza, and we are committed to providing you with not only exquisite fashion but also a transparent and informed shopping experience.

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Should you have any questions or require further assistance, please do not hesitate to reach out to our Customer Care team at info@kenza.world.

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