Return Policy: Our Commitment to Quality

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At Kenza, we are devoted to providing you with exquisite and high-quality modest fashion pieces that resonate with your style. While we don't currently offer returns for change of mind, we have a dedicated process in place to address any concerns you may have regarding the condition of your order.

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Quality Assurance:

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Our team of skilled artisans takes great pride in crafting each piece with meticulous attention to detail. We are confident in the quality of our products and stand behind their craftsmanship.

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Faulty Items:

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In the unlikely event that you receive a faulty item, we sincerely apologise for any inconvenience this may cause. Please know that we are here to make it right. If you believe an item you received is defective or faulty, we kindly ask that you follow these steps:

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1. Contact Us: Reach out to our Customer Care team at info@kenza.world. Provide details about the issue you're experiencing, and we will guide you through the next steps.

2. Return Authorisation: Once we've assessed the situation, we may request you to return the faulty item to us for inspection. We'll provide you with a return authorisation and instructions on how to proceed.

3. Replacement: Upon receiving and evaluating the item, if it's deemed to be faulty due to a manufacturing defect, we will gladly replace it with a new one. We are committed to ensuring your satisfaction and resolving any concerns promptly.

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Our Promise:

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While we understand that circumstances can vary, we remain dedicated to delivering products that meet our stringent quality standards. We appreciate your understanding and cooperation in this matter.

Thank you for choosing Kenza as your destination for exquisite modest fashion. We look forward to serving you with excellence and ensuring your shopping experience is as exceptional as the pieces you'll cherish.