SHIPPING & RETURNS
SHIPPING POLICY
Most of our orders are shipped 15 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this cancellation occurs. Shipping costs are nonrefundable. We are unable to ship to PO Box and military addresses. KENZA is not responsible for packages once they have been scanned and delivered.
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We do not ship on the weekend or holidays, and we do not offer Saturday delivery.
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Our products are directly shipped from the Middle East, this means that shipping costs can vary greatly depending on the size and weight of your order, as well as the destination.
To ensure that you receive the most competitive shipping rates available, we calculate the cost of shipping after you place your order. Once your order is complete, we will send you an invoice for the total amount due, including the cost of shipping.
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Please note that your order will not be shipped until the shipping fee has been paid in full.
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We appreciate your understanding and look forward to delivering your order to you as soon as possible. If you have any questions about our shipping policy, please don't hesitate to contact us.
RETURN POLICY
Returns will not be processed unless you email is first on info@kenza.world with the subject line " return ".
We only accept returns on domestic orders.
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We accept returns on all full price bags within 7 days of delivery receipt.
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International orders are final sale only and may not be returned or exchanged. KENZA is not responsible for international shipments lost in transit.
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The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in.
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Please note, original and return shipping fees will not be credited back upon return.
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Please make sure your items are returned new, unused and with all KENZA and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
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Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
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No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed.
If merchandise is returned despite this policy, items will be sent back to you.